Delete your Donefy account

1. Delete it yourself, from inside Donefy

In the Donefy mobile or desktop app, open Account, then Security, and choose Delete my account. On the web, open your profile menu, go to Account, then Security, and choose Delete my account. For your protection we ask you to confirm your password or passkey first. You can tell us why you are leaving if you wish.

2. What happens right away

You are signed out of every device and app, and your account can no longer be used. We email you the date your account will be deleted: 30 days later. If you belong to more than one company on Donefy, you only leave the company you deleted the account from, and your other companies are not affected.

If you are the owner of your company's workspace, deleting your account also closes that workspace for everyone and cancels its subscription at the end of the current billing period.

3. Changed your mind? Cancel within 30 days

The email we send you has a Cancel the deletion link. Use it any time before the deletion date and your account is kept. If your workspace was closed, it is opened again and its subscription continues. Then sign in again as usual.

4. What is deleted

On the deletion date we erase your sign-in details (name, email address, phone number, password, passkeys and two-step verification), your profile in the company (name, photo, phone, address, preferences and notification settings), the devices registered for your notifications, and your AI assistant conversations. If you still belong to another company on Donefy, your sign-in details are kept for that company and only your membership in this one is removed.

5. What is kept

Business records you created for the company you work for (for example customers, proposals, invoices, projects and tasks) belong to that company and stay in its workspace, shown as created by "Deleted user". Security and audit logs are kept for the period the law requires and then deleted. Backups roll off on their normal schedule. A closed workspace and all of its data are deleted 30 days after it was closed.

6. Can't sign in?

Email info@donefy.io from the email address on your account, with the subject "Delete my account" and the name of your company's workspace. We will verify the request before acting on it.

7. Questions

See our Privacy Policy or contact info@donefy.io.