Refund and Cancellation Policy

Version 2026-10-05 · Effective October 5, 2026 · Legal owner: Josue Phillips, legal representative of Donefy Corp · Security owner: Donefy development team

No refunds

Subscription fees, paid modules, add-ons, usage charges and prepaid balance purchases are non-refundable. We do not provide cash refunds or prorated refunds for unused time, unused services or unused balance, except where applicable law requires otherwise.

Billing errors and account credits

If you believe a charge is incorrect, contact legal@donefy.io with your account details, charge date, amount and a description of the issue. Do not send full payment card details. We investigate billing issues and correct verified errors with account credits toward future Donefy charges. Credits are not cash, cannot be withdrawn or transferred, and do not waive remedies required by applicable law.

Cancellation and continued access

You can cancel renewal at any time in Settings → Subscription. Cancellation stops the next renewal; your subscription remains accessible through the end of the current paid period. We do not refund the remaining time when you cancel early. Cancellation does not cancel charges already incurred or erase a negative balance. Automatic balance recharge is managed separately in the Wallet, where you can turn it off at any time.

Disputes

Disputes are handled through the notice and binding arbitration process in section 11 of our Terms of Service, subject to the exceptions stated there. Nothing in this policy limits a non-waivable legal right or relief required by applicable law or a binding arbitration award.