Terms of Service

1. Acceptance of Terms

By accessing or using the donefy platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the platform. These terms apply to all users, including businesses and their employees who access donefy on behalf of a company.

These Terms are an agreement between you and Donefy Corp (“donefy”, “we”, “us”).

2. Use of the Platform

You may use donefy only for lawful purposes and in accordance with these Terms. You agree not to use the platform to transmit any unlawful, harmful, or fraudulent content; interfere with or disrupt the integrity of the service; or attempt to gain unauthorized access to any portion of the platform.

3. Account Registration

To access certain features, you must register for an account. You must be at least 18 years old to create or use an account, and by registering you confirm that you are. You agree to provide accurate and complete information and to keep your account credentials secure. You are responsible for all activity that occurs under your account. Notify us immediately of any unauthorized use.

4. Subscription and Billing

donefy offers subscription-based plans billed monthly or annually. Subscriptions, add-ons and paid modules renew automatically at the end of each billing period, at the price shown when you subscribed, until you cancel. You authorize donefy to charge your payment method for all fees associated with your selected plan. You can cancel at any time in Settings → Subscription; cancellation takes effect at the end of the current paid period and you keep access until then. We will tell you before a price change applies to your renewal. Subscription fees, add-on charges and prepaid balance are non-refundable except where applicable law requires otherwise. Verified billing errors are corrected with account credits. See our Refund and Cancellation Policy.

5. Prepaid Balance and Automatic Recharge

Some add-on services are paid per use from a prepaid balance held in your account. Charges are deducted from the balance as you use these services (for example marketing messages, AI features, reports, lookups, proposals beyond your included allowance, HD aerial imagery and similar add-ons), at the prices shown in the app before you use them. Your balance may go negative, down to -$100. Add-on services stop when the balance reaches -$100, and any negative balance is charged to your card on file or must be paid before services resume.

When automatic recharge is on and your balance falls to $5, we charge your card on file the amount you chose (minimum $5) and add it to your balance. You authorize these charges when you turn automatic recharge on, and you can change the amount or turn it off at any time in the Wallet. If a charge fails, we email the account owner and billing administrators every 4 hours until it succeeds.

Balance usage is summarized in a monthly statement and itemized in the Wallet; we do not issue an invoice for each charge. Prepaid balance is non-refundable, except where a refund is required by applicable law.

6. Intellectual Property

The donefy platform and all content, features, and functionality are owned by donefy and are protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our platform without prior written consent from donefy.

7. Copyright Complaints (DMCA)

We respect intellectual property rights. If you believe content hosted on donefy — including a website published by one of our customers — infringes your copyright, send a notice to our designated agent that includes:

• your physical or electronic signature;
• identification of the copyrighted work;
• identification of the infringing material and where it is located;
• your contact information;
• a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent or the law;
• a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act for the owner.

Designated agent: National Registered Agents, Inc. · dmca@donefy.io · (800) 562-6439 · 1209 Orange St, Wilmington, DE 19801

If your content was removed and you believe it was a mistake or misidentification, you may send a counter-notice to the same agent. We terminate, in appropriate circumstances, the accounts of repeat infringers.

8. Limitation of Liability

To the fullest extent permitted by law, donefy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the platform.

9. Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms. You may cancel your account at any time through the platform settings. Voluntary subscription cancellation takes effect at the end of your current paid period, and access continues until that period expires. Immediate suspension or termination for a violation of these Terms is separate from voluntary cancellation.

10. Text Messaging (SMS) Program

Donefy Corp ("Donefy") offers two optional text-message programs. Account and service messages: reminders and alerts about your Donefy account or your demo request, up to 10 messages per month. Marketing messages: product news and offers, up to 4 messages per month. You join a program only by ticking its checkbox on https://donefy.io/contact, by ticking the account-messages checkbox when you create an account at https://donefy.io/create-account, or, for Donefy staff, from your profile settings; joining is not a condition of purchase. When you join on https://donefy.io/contact, we send one text confirming it. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop all text messages from Donefy (both programs share one number). Reply HELP for help, or contact us at info@donefy.io. Carriers are not liable for any delayed or undelivered messages. Your mobile number and consent are handled as described in our Privacy Policy and are never shared with third parties for their marketing.

11. Disputes and Binding Arbitration

You and donefy agree to resolve disputes arising from these Terms, the platform or billing through binding arbitration, except claims that applicable law does not permit to be arbitrated. First send a notice describing the dispute and requested resolution to legal@donefy.io; donefy will send its notice to your account email. The parties will try to resolve the dispute for 30 days after receipt before starting arbitration. This process does not prevent either party from preserving a claim before a legal deadline.

Arbitration will be administered by the American Arbitration Association (AAA) under its applicable Commercial Arbitration Rules, or its Consumer Arbitration Rules when applicable, available at adr.org. A single neutral arbitrator will decide the dispute. Hearings may take place remotely by agreement; otherwise the location and fees follow the applicable AAA rules and mandatory law. The Federal Arbitration Act governs this arbitration agreement. The arbitrator may award relief available under applicable law, and a court with jurisdiction may enter judgment on the award.

Either party may bring an eligible individual claim in small claims court. Nothing prevents reporting an issue to a government agency or exercising a right that cannot lawfully be waived. For disputes subject to arbitration, you and donefy waive a court trial and jury trial to the extent permitted by law. The arbitration agreement survives cancellation or termination. The no-refund policy does not restrict relief required by law or a binding arbitration award.

12. Contact

For questions regarding these Terms of Service, contact us at legal@donefy.io.